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FAQ
Welcome to our Frequently Asked Questions page. Here you’ll find helpful information about our support services, training courses, booking processes, working with us and more. We understand that everyone’s situation is different, so if you can’t find the answer you’re looking for, our friendly team will be more than happy to help.
As a family-run organisation, we pride ourselves on being approachable, responsive and easy to talk to. Every enquiry is important to us, and we will always do our best to provide clear, friendly and helpful information.
We provide support services across Essex, including Dunmow, Braintree, Chelmsford, Maldon, Basildon and surrounding areas. Our training services can be delivered across Essex and at various venues, depending on the course.
We offer a full range of professional training services, including First Aid, Health and Safety, Fire Safety, Manual Handling, Epilepsy & Emergency Medication, and Mini Medics (first aid training for children).
You can contact us directly by phone, email or through our online form. Let us know which training course you’re interested in and how many people you’d like to book for, and we’ll take care of the rest.
If you want more control over how support is delivered, including who provides it, when it happens and what it focuses on, ISF could be a good option. We’re happy to explain the process and talk through what’s involved.
No. We welcome people from all backgrounds. Full training is provided, and we look for values such as kindness, reliability and a willingness to learn. If you’re caring and genuine, you’ll fit right in.
Yes. Many organisations prefer on-site training, and we are happy to come to you. Alternatively, we can host certain courses at our local venues.
We support adults aged 18 and above with learning disabilities, autism and epilepsy across Essex.
We are a small, independent, family-run organisation. This means we offer consistency, reliability and a truly person-centred approach. We adapt our support and training around the people we work with, not the other way around.
We offer tailored support for adults with learning disabilities, autism and epilepsy. This includes help at home, personal care, medication support, community access, budgeting, life skills, appointments and supported living arrangements.
Both! We work with businesses, schools, charities and community groups, and we also welcome independent carers and individuals who need accredited or confidence-building training.
Yes. All of our training is delivered by a highly experienced full-time in-house training team. They hold relevant qualifications, up-to-date industry knowledge and a practical, approachable teaching style.
Individual Service Funds are an alternative way of managing a personal budget. Instead of the local authority arranging support, the budget is held by an approved provider like us. We work with the individual to design flexible, person-centred support built entirely around their goals and preferences.
Absolutely. All staff complete a full induction, mandatory training and ongoing learning. Everyone is DBS checked before starting work to ensure safe and professional support.
Costs vary depending on the level and type of support needed. We can discuss pricing during your initial enquiry and provide clear guidance on funding options, including individual service funds.
You can contact us directly by email, phone or using our enquiry form. We’ll arrange an initial conversation to understand your needs and explain the next steps.
Definitely. Our motto is “As you adapt and change, so do our services.” Support can be increased, reduced or adjusted at any time.
If you’d like more information, our team would be delighted to help.
Contact us for guidance, support or training enquiries. We’re here whenever you need us.